Bryan Rodríguez Garita · Technology & Operations Leader

Profile

Technology and operations leader with hands-on experience in full-stack development: web, mobile and desktop applications, websites and SaaS products.

I built a ~75-person global service organization from the ground up across Costa Rica, Manila and Poland, and led Business Intelligence, Product Owner and Project Manager teams across Costa Rica, India, the Philippines, Poland and Singapore. I owned the Procurement and Supply Chain technology portfolio in an environment of 20,000+ users across 84 countries.

My background spans forecasting, cost optimization, TCO analysis, Agile delivery, vendor management, digital transformation and executive stakeholder engagement. As founder of Garita Labs, I pair that business perspective with the ability to ship software to production.

Key achievements

Technology portfolio of more than US$100M per year
Global AI program for Procurement: AI Launch, Q4 2025
Sourcing and RFX deals from $100K to $6M
~$800K in annual software license savings
25% shorter project turnaround
20% higher BI adoption on the Amazon account
~3,000 tickets per month in the global support operation

🏆 Gen AI Report Craft Champion 2026🏆 Inspiring Leader 2025🏆 Stakeholder Delight 2023

Technology implementation & support · B2B

Technology Implementation Director (B2B)

I led the implementation and support of enterprise technologies for global corporate clients, from requirements definition to ongoing operations.

Requirements, configuration and platform integration
Go-live, testing and user training
Ongoing L1–L4 support and incident management
Governance, SLAs and client relationships

Corporate clients served

And others…

All trademarks and logos belong to their respective owners and are shown only as a reference of clients served.

Experience

Founder & AI-Assisted Software Developer · Garita Labs

2026 – Present

Web, mobile and desktop applications, websites and SaaS systems, end to end.
G-Core POS and G-Sentinel on web, Windows and Android.
Product direction, deployment, commercialization and subscriptions.

TypeScriptReactNestJSPostgreSQLDocker

Corporate Technology Manager · JLL

2024 – 2026 · Costa Rica

~75-person global organization providing L1–L4 support across Manila, Costa Rica and Poland.
Global Procurement orchestration program with AI agents (AI Launch, Q4 2025).
Procurement ecosystem across 84+ countries; automation with ~25% shorter turnaround.

JaggaerSAP AribaAravoPower Apps

Senior BI Program Manager · JLL / Amazon

2023 – 2024

BI program for real estate and facilities, with 9 developers in Costa Rica and Poland.
Enablement program that increased adoption by 20%.

TableauPower BIQuickSight

Senior Business Analyst / Product Manager · LTI

2022 – 2023

Engagements for Cinemark and Starbucks: roadmaps, epics and user stories.
VBA and RPA automation that removed about one-third of manual effort.

JiraVBARPA

Scrum Master / Agile Coach · EX2 Outcoding

2022

Agile coaching for client teams and oversight of a group of Scrum Masters.

ScrumAgile coaching

Senior BI Manager / Product Owner · Citi

2015 – 2021

Financial analytics covering ~$1.2B in global spend; team of 10 analysts.
Activity-Based Costing, TCO evaluations and Product Owner of the analytics portfolio.

Power BISQLAzure DevOpsSAP

Global Operations Analysis Manager · HPE

2014 – 2015

Global demand planning and production forecasting for HP Networking.

ForecastingSix Sigma

Process Improvement Lead · Fiserv

2013 – 2014

Vendor and sourcing process improvement in four countries; ~$800K in annual savings.

Vendor ManagementSourcing

Workforce Management Lead · Bank of America

2006 – 2012

Forecasting, scheduling and capacity planning for 1,500+ FTEs across multiple accounts.

WFMForecastingSLA

Portfolio

Products I designed and built at Garita Labs, from idea to paying customers.

SaaS · Point of sale · Costa Rica

G-Core POS

Sell, invoice and run payroll from a single system.

Touch-screen cashier that keeps selling offline: cash, card and SINPE Móvil
Costa Rica electronic invoicing v4.4 with digital signature
Restaurant table maps and kitchen tickets
Super-admin, merchant console and cashier; multi-business and multi-branch
Inventory, expenses, margins and income statement
Payroll with social security, income tax, year-end bonus and severance
BI dashboard with sales forecasting

ReactTypeScriptNestJSPostgreSQLOffline PWAAndroidDocker

View product ↗

Fintech · Analytics · Cross-platform

G-Sentinel

Decisions based on data, not gut feeling.

Monitoring of Pionex grid bots through a read-only connection
0–100 Health Score, floating P&L and ROI
Technical indicators: EMA, RSI, MACD and Bollinger Bands
24-hour forecast with GARCH and Monte Carlo
Grid optimizer and Telegram and Discord alerts

StatisticsGARCHMonte CarloWindowsiOSAndroid

View product ↗

Total value$4,820

Floating P&L+3.4%

ROI12.8%

82Health

24h forecast · GARCH + Monte Carlo

Illustration with sample values.

Web · Digital marketing

Garita Labs Digital Platform

2026 · Founder & Web Developer

Corporate website in Spanish, English and Portuguese: product pages, pricing, lead forms, contact, online payments, cookie-free analytics and acquisition campaigns.

HTMLCSSJavaScriptHetznerNamecheap

garitalabs.io ↗

Languages, engines and technologies

Languages: TypeScript, JavaScript, SQL, HTML/CSS, PowerShell
Frontend: React, Vite, offline PWA (Workbox)
Backend & engines: Node.js 22, NestJS, PostgreSQL 16
Mobile & desktop: Android (Capacitor), Windows (Electron and ESC/POS printing)
Infrastructure: Docker, Caddy with automatic HTTPS, GitHub Actions (CI), backups
Quality: Automated tests with Vitest and end-to-end tests against real PostgreSQL
Tools: Git, GitHub, Claude Code

Project history

Corporate programs I led at multinational companies. Scale figures describe the environment each program ran in, not the adoption of a specific solution.

Global AI Procurement Orchestration

JLL · Multi-year program · Corporate Technology Manager / Program Lead

🏆 AI Launch · Q4 2025

Global Procurement transformation connecting sourcing, vendor management, purchase orders, contracts, accounts payable and corporate knowledge through AI agents and automation, to reduce fragmentation across systems and improve the user experience.

AI agents designed and evaluated

Sourcing · inquiries and RFI/RFQ/RFP processes
Vendor Management · suppliers, onboarding and compliance
Purchase Orders · order inquiries and tracking
Contracts · contextual access to contract data
Accounts Payable · supplier-related financial processes
Knowledge · documentation and corporate knowledge

My role

Digital transformation strategy and roadmap
Requirements with Sourcing, Procurement, Vendor Management, AP and Finance
Evaluation of five vendors and selection of two finalists, including the Arkestro AI sourcing assessment
Backlog, testing, releases, integrations, risks and business cases

84+ countries20,000+ users in the environment50,000+ suppliers in the ecosystem

AI orchestrationGenAIJaggaerSAP AribaArkestroOracle E1AravoSalesforce

Global Enterprise Service Desk Transformation

JLL · 2024 – 2026 · Technology Operations Leader

Design and operation of global L1–L4 support for Sourcing, Procurement, Vendor Management, AP, Finance and applications.

~75 FTE in Costa Rica, Manila and Poland · ~3,000 tickets per month

ServiceNowITSMWorkflows

Enterprise Procurement Technology Ecosystem

JLL · 2024 – 2026 · Corporate Technology Manager

Governance, support, evolution and integration of Procurement, Sourcing and supplier applications.

Technology portfolio of more than US$100M per year

JaggaerSAP AribaSAPAravoSpheraAvetta

Enterprise BI Modernization

JLL · 2023 – 2026 · BI Technology Leader

Administration and evolution of corporate BI platforms: dashboards, roadmap, adoption, teams and user management.

1,000+ Power BI users managed

Power BIQuickSightTableau

Amazon GREF BI Program

JLL · 2023 – 2024 · BI Program / Product Lead

BI delivery for Amazon real estate and facilities operations: roadmap, backlog, dashboards and training.

Team of 9 developers in Costa Rica and Poland · ~20% higher adoption

Power BIQuickSightTableauJira

Enterprise Workflow Automation

JLL · 2024 – 2026 · Technology Program Manager

Digitization of administrative processes with Power Platform and a Smartsheet–SharePoint integration.

~25% less time in the processes addressed

Power AppsPower AutomateSharePointSmartsheet

Global Financial Analytics & Activity-Based Costing

Citi · 2015 – 2021 · BI Manager / Product Owner

Enterprise financial analytics and an Activity-Based Costing implementation (2016): activity mapping, cost structures, modeling and reporting.

~10 analysts · ~US$1.2B in financial data

BIABC costingFinancial analytics

Process Automation & Agile Product Delivery

LTI · 2022 – 2023 · Product / Business Analysis

Automation of repetitive processes with VBA and RPA, and Agile delivery (roadmaps, epics, backlog, UAT) on engagements for clients such as Cinemark and Starbucks.

~33% less manual effort

VBARPAJiraScrum

Agile Transformation & Scrum Delivery

EX2 Outcoding · 2022 · Scrum Master / Agile Coach

Facilitation of development teams across several projects: Scrum ceremonies, impediments and continuous improvement.

Coached a group of Scrum Masters

ScrumAgile coaching

Enterprise Collaboration Cost Optimization

Fiserv · 2014 · Process Improvement

WebEx usage audit and optimization of collaboration resources using Six Sigma.

~US$800K in savings

WebExSix SigmaCost optimization

Education and tools

CSPO

Certified Scrum Product Owner®

Scrum Alliance · 2023

CSM

Certified ScrumMaster®